Question 1

What are the delivery times in Belgium and Brussels?

Accepted Answer

We ship from Belgium, so if you're in Brussels or anywhere else in the country, you can generally expect your order in 1 to 2 business days. We prepare every parcel with care so your Korean skincare arrives in perfect condition. A confirmation email with a tracking number is sent as soon as your order ships, so you can follow its journey in real time.

Question 2

Do you deliver to France, and how long does it take?

Accepted Answer

Yes, we deliver across mainland France. Delivery generally takes around 2 to 4 business days depending on your region, a little longer for Corsica and more remote areas. Just like in Belgium, you'll receive a tracking link as soon as your parcel leaves our warehouse, so you can follow every step right to your door.

Question 3

Do you deliver to Luxembourg?

Accepted Answer

Yes, we deliver throughout Luxembourg. Since we ship from neighboring Belgium, your order usually arrives within 1 to 3 business days, whether you're in Luxembourg City, Esch-sur-Alzette, or elsewhere in the country. You'll receive a tracking link as soon as your order ships, so you can follow your parcel in real time right to your door.

Question 4

What are the shipping costs, and is delivery free?

Accepted Answer

Shipping costs depend on the weight of your order and your destination — Belgium, France, or Luxembourg — and are calculated automatically at checkout. From €39 of purchases, you'll also receive free samples as a gift in your parcel, a lovely way to discover new Korean skincare at no extra cost. We regularly offer free-shipping thresholds too, so keep an eye on the shop.

Question 5

How can I track my order of Korean cosmetics?

Accepted Answer

As soon as your order leaves our premises in Brussels, you automatically receive an email with a tracking number and a link to the carrier. That way you can see in real time where your parcel is, whether you're in Belgium or France. If you haven't received anything after 48 hours, feel free to write to us and we'll check right away.

Question 6

Can I return or exchange a product that doesn't suit me?

Accepted Answer

Of course — you have 14 days after receiving your order to let us know about an issue and return an unopened product in its original packaging. We know skin doesn't always react as expected, especially with new textures straight from Korea. Just write to us with your order number and we'll walk you through the return or refund process.

Question 7

How can I be sure Clow's products are authentic Korean cosmetics?

Accepted Answer

Every item sold by Clow comes directly from Korean brands or officially authorized distributors in Korea, never from dubious parallel resellers. We systematically check batches, expiry dates, and packaging before every shipment. That's exactly what our role as curators is about: we only add a product to the catalog if its authenticity is 100% guaranteed.

Question 8

How can I avoid K-beauty counterfeits when shopping online?

Accepted Answer

The safest approach is to shop with a store that imports its own Korean skincare rather than through marketplaces where the origin of stock remains unclear. At Clow, we choose and import every product directly, with invoices and traceability to back it up. Be wary of unusually low prices or packaging without original Korean text, which is often a sign of counterfeiting.

Question 9

Where do the products sold by Clow really come from?

Accepted Answer

Our skincare is imported directly from South Korea, sourced from the brands themselves or their official distributors. We don't work with anonymous middlemen: every new brand is tested and approved by Laura and Coralie before joining our selection. This focus on origin is at the heart of our curation approach.

Question 10

Is importing Korean cosmetics into Belgium and France legal and safe?

Accepted Answer

Yes, all the products we import comply with European cosmetics regulations, including the mandatory labeling and information in French. We handle all customs formalities upfront, so you have nothing to pay or manage when your parcel arrives in Belgium or France. You simply receive a compliant, safe product that's ready to use.

Question 11

What kinds of Korean skincare does Clow offer?

Accepted Answer

We select a wide range covering the full Korean routine: oil and foam cleansers, toners, essences, serums, concentrated ampoules, moisturizers, sheet masks, and sunscreens. Each category addresses a specific step of the famous Korean skincare routine, designed to nourish and protect the skin in depth. We also highlight new arrivals and lesser-known gems that aren't well known outside Korea.

Question 12

How do I choose Korean skincare suited to my skin type?

Accepted Answer

It all starts with your skin type: dry, oily, combination, sensitive, or blemish-prone. On every product page, we specify the recommended skin types as well as the key ingredients, to help you make the right choice without getting lost. If you're still unsure, you can also write to us directly — we love giving personalized advice.

Question 13

Do you have Korean products for sensitive or acne-prone skin?

Accepted Answer

Yes, a good part of our selection targets sensitive, reactive, or acne-prone skin, which is very common in Korea where gentle formulas are a priority. We favor soothing, low-fragrance textures with ingredients like centella asiatica or azelaic acid. Each product page clearly indicates which skin types it suits, so there are no bad surprises.

Question 14

What's the difference between Korean skincare and classic Western cosmetics?

Accepted Answer

K-beauty focuses above all on layered hydration, lightweight textures that absorb quickly, and natural ingredients like centella, fermented rice, or snail mucin. Korean brands also innovate very fast, with frequent launches and cutting-edge formulas. It's this preventive, sensory approach to skin that made us want to create Clow.

Question 15

What are your most popular Korean products right now?

Accepted Answer

Our best-sellers change regularly based on the Korean novelties we discover and the favorites of our community in Belgium and France. Hydrating essences, centella asiatica serums, and sheet masks are often at the top, hugely popular for an instant glow effect. Check out our current picks directly on the shop, updated regularly.

Question 16

Where should I start to begin a Korean skincare routine?

Accepted Answer

No need to adopt everything at once: start with three essentials — a gentle cleanser, a hydrating essence, and a cream suited to your skin. That's the foundation of any Korean routine, and you can then add a serum, mask, or exfoliant over the following weeks. We also offer small discovery kits, perfect for getting started without overspending or getting it wrong.

Question 17

How many steps does a real Korean skincare routine include?

Accepted Answer

The full Korean routine can include up to 10 steps, but don't worry, it's not a daily requirement. The essentials come down to 4 to 5 steps: cleansing, toner or essence, targeted serum, moisturizer, and sunscreen in the morning. Many of our customers in Belgium and France adapt this routine based on their time and their skin's actual needs.

Question 18

What's the difference between a morning and an evening routine?

Accepted Answer

In the morning, the goal is to protect: light cleansing, hydration, and above all sunscreen, essential even in Belgium. In the evening, it's time for double-cleansing makeup removal followed by more active treatments like serums or exfoliants, while the skin regenerates overnight. This alternation of protection by day and repair by night is what makes the Korean routine so effective.

Question 19

In what order should I apply my Korean skincare products?

Accepted Answer

The simple rule: from the most liquid to the richest texture. Cleanser, toner or essence water, essence, serum, eye cream, moisturizer, then sunscreen in the morning. Each product preps the skin to better absorb the next one — that's the whole spirit of Korean layering. We also explain this on every product page so you know exactly where to fit it into your routine.

Question 20

How often should I use a sheet mask or a Korean exfoliant?

Accepted Answer

A sheet mask can easily be used 2 to 3 times a week; it doesn't irritate the skin and gives an immediate hydration boost. For exfoliation, once or twice a week is plenty, especially with the gentle acids widely used in K-beauty. Listen to your skin: if you feel tightness or notice redness, space out applications a little more.

Question 21

Who's behind the Clow brand?

Accepted Answer

Clow was born in Brussels out of Laura and Coralie's passion for Korean beauty, discovered through their own routines and their trips to Korea. Rather than manufacturing products, they chose the role of curators: seeking out, testing, and selecting the best Korean skincare to make it accessible in Belgium and France. Every item in the catalog reflects their personal favorites.

Question 22

Is Clow a cosmetics brand or a curated shop?

Accepted Answer

Clow isn't a manufacturer, it's a curated shop: we select the best existing Korean brands rather than creating our own formulas. This difference changes everything — we can focus entirely on sourcing quality, product authenticity, and advice, with no conflict of interest pushing you toward an in-house range. It's a more honest and more expert approach to the K-beauty market.

Question 23

How is Clow different from a regular cosmetics store?

Accepted Answer

A regular store often lists hundreds of brands with no real guiding principle, whereas at Clow, every product is tested and approved by Laura and Coralie before joining the catalog. We deliberately turn down certain brands or formulas if they don't meet our standards for authenticity and effectiveness. That gives you a tight, genuine selection, curated from Brussels for skin like yours.

Question 24

Does Clow have a showroom or a physical store in Brussels?

Accepted Answer

For now, Clow operates as an online shop based in Brussels, with a team that's easy to reach and quick to respond by email for any personalized advice. We occasionally organize pop-ups or events in Belgium to meet our community in person, announced on our social media. In the meantime, we make it a point of pride to advise you online as if you were right in front of us.

Question 25

What payment methods do you accept in the shop?

Accepted Answer

You can pay by credit card, Bancontact, or other options like Apple Pay and Google Pay depending on your setup. We tailor payment options to your location, whether you're ordering from Belgium or France. Payment is simple and happens directly on our online shop, with no account required to complete your order.

Question 26

Is online payment on Clow secure?

Accepted Answer

Yes, all transactions go through certified payment providers with end-to-end encryption, and we never store your bank details on our servers. It's the same level of security used by major online retailers in Belgium and France. So you can order your Korean skincare with complete confidence, just like with any other secure purchase.

Question 27

Can I pay for my Clow order in installments?

Accepted Answer

Depending on your order amount and the payment method you choose, installment payment may be offered directly at checkout. This option isn't always available — it mainly depends on the payment provider available in your area, Belgium or France. The exact installment details are always shown before you confirm your order.

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