Express delivery 1–2 days · Authentic from Korea · −15% on your first order

Shipping Policy

At Clow, we do everything we can to ship your orders quickly and safely from Belgium.

Delivery area

We deliver to:

  • Belgium
  • European Union
  • United Kingdom
  • Switzerland
  • International (depending on country)

Fees and delivery times may vary depending on the destination.

Preparation times

Orders are prepared within 24 to 48 business hours. During busy periods (sales, launches), the time may be slightly extended.

Delivery times

Depending on the carrier used (Bpost, Mondial Relay, DPD, UPS…):

  • Belgium: 1–3 business days
  • Europe: 2–7 business days
  • International: 5–15 business days

These times are given for guidance only and may vary for reasons beyond our control (strikes, customs, weather…).

Delivery fees

Delivery fees are calculated automatically at checkout, based on:

  • the country
  • the carrier chosen
  • the weight of the parcel
  • any applicable promotions

Delivery may be free above a certain amount (if enabled on the store).

Order tracking

Once your order has been shipped, you will receive an email containing:

  • the carrier
  • your tracking number
  • the link to track your parcel in real time

Incorrect or incomplete address

The customer is responsible for the accuracy of the address provided.
If a parcel is returned due to an incorrect or incomplete address:
Reshipping costs will be the customer’s responsibility.

Lost or stolen parcel

If the carrier confirms that a parcel has been delivered, Clow is not responsible in the event of theft or disappearance.

If the parcel is declared lost by the carrier, we will arrange a reshipment or a refund.

Customs (outside the EU)

For shipments outside the European Union:

  • customs fees may apply
  • these are the customer’s responsibility

Clow has no control over these fees.

Contact

For any questions regarding delivery:
contact@clowskincare.com