Terms of service

OVERVIEW
Welcome to Clow! The terms “we,” “our,” and “us” refer to Clow. Clow operates this store and website, including all information, content, features, tools, products, and related services to provide you, as a customer, with a personalized shopping experience (hereinafter the “Services”). Clow is a Shopify-powered store, which allows us to provide the Services.

The Terms of Use below, along with any related policies (the “Terms of Service” or “Terms”), describe your rights and responsibilities when using the Services.

Please read these Terms of Service carefully, as they contain important information about your legal rights and cover areas such as disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or the Privacy Policy, you must not use or access the Services.

SECTION 1 – ACCESS AND ACCOUNT
By accepting these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you give consent for any minor in your care to use the Services on devices you own, purchase, or manage.
To use the Services, including accessing or browsing our online stores, or purchasing any products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide in our stores is accurate, current, and complete, and that you have all rights necessary to provide such information.
You are solely responsible for maintaining the security of your account credentials and for all activities under your account. You are not permitted to transfer, sell, assign, or grant your account to another person.

SECTION 2 – OUR PRODUCTS
We have made efforts to provide an accurate representation of our products and services in our online stores. However, please note that colors or appearances of products may differ from how they appear on your screen due to the device you use to access the store, device settings, and configuration.
We do not guarantee that the appearance or quality of products or services you purchase will meet your expectations or be the same as described or rendered in our online stores.
All product descriptions are subject to change at any time without notice at our sole discretion. We reserve the right to remove any product at any time and may limit quantities of any product we offer to any person, geographic region, or jurisdiction, on a case-by-case basis.

SECTION 3 – ORDERS
When you place an order, you make an offer to purchase. Clow reserves the right to accept or reject your order for any reason at its discretion. Your order is not accepted until Clow confirms its acceptance. We must receive and process your payment before your order is accepted. Please carefully review your order before submitting it, as Clow may not be able to accommodate cancellation requests after an order is accepted. If we do not accept, modify, or cancel an order, we will attempt to notify you by contacting the email, billing address, and/or phone number provided at the time of order.
Your purchases may be returned or exchanged only in accordance with our Refund Policy.
You represent and warrant that your purchases are for personal or household use only and not for commercial resale or export.

SECTION 4 – PRICES AND BILLING
Prices, discounts, and promotions may change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be shown in your order confirmation email. Unless otherwise indicated, displayed prices do not include taxes, shipping and handling fees, customs, or import duties.
Prices shown in our online stores may differ from prices offered in physical stores or other online stores operated by third parties. From time to time, we may offer promotions on the Services that may affect prices and are governed by separate terms. In case of conflict between promotion terms and these Terms, promotion terms will prevail.
You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made in our stores. You agree to promptly update your account and other information, including email address, credit card numbers, and expiration dates, so we can complete your transactions and contact you as necessary.
You represent and warrant that (i) the credit card information you provide is true, correct, and complete, (ii) you are authorized to use the credit card for the purchase, (iii) amounts charged by you will be honored by your credit card issuer, and (iv) you will pay the amounts charged at the displayed prices, including shipping, handling, and applicable taxes.

SECTION 5 – SHIPPING AND DELIVERY
We are not responsible for shipping or delivery delays. All shipping times are estimates and are not guaranteed. We are not responsible for delays caused by freight carriers, customs processing, or events beyond our control. Once we transfer products to the carrier, title and risk of loss transfer to you.

SECTION 6 – INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, trade names, text, displays, images, graphics, product reviews, videos, audio, and the design, selection, and arrangement thereof, are the property of Clow, its affiliates, or licensors and are protected by U.S. and foreign patent, copyright, and other intellectual property laws.
These Terms authorize you to use the Services for personal, non-commercial purposes only. You may not reproduce, distribute, modify, create derivative works, publicly display, publicly perform, republish, upload, store, or transmit material from the Services without our prior written consent. Except as expressly provided herein, nothing in these Terms grants or should be construed as granting a license or other rights to you under any patent, trademark, copyright, or other intellectual property of Clow, Shopify, or any third party. Unauthorized use of the Services may constitute a violation of federal and national intellectual property laws. All rights not expressly granted herein are reserved by Clow.
The names, logos, product and service names, designs, and slogans of Clow are trademarks of Clow or its affiliates or licensors. You may not use these trademarks without Clow’s prior written consent. The name, logo, product and service names, designs, and slogans of Shopify are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are trademarks of their respective owners.

SECTION 7 – OPTIONAL TOOLS
You may have access to customer tools offered by third parties as part of the Services, which we do not monitor and over which we have no control or influence.
You acknowledge and agree that we provide access to these tools “as is” and “as available” without any warranty, representation, or condition of any kind and without endorsement. We disclaim any liability arising from your use of third-party optional tools or related to them.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you must ensure that you understand and approve the terms under which the tools are provided by the relevant third-party providers.
We may also offer new features through the Services in the future (including the release of new tools and resources). These new features will also be considered part of the Services and will be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS
The Services may contain documents and hyperlinks to websites provided or operated by third parties (including any embedded third-party features). We are not responsible for reviewing or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third-party websites, you do so at your own risk.
We are not responsible for any damages or harm related to your access to third-party websites or your purchase or use of products, services, resources, or content on third-party websites. Please carefully review third-party policies and practices and ensure you understand them before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products or services should be directed to the relevant third party.

SECTION 9 – RELATIONSHIP WITH SHOPIFY
Clow is powered by Shopify, which allows us to provide the Services. However, sales and purchases you make in our store are made directly with Clow. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of the sales between you and Clow, including any harm, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from any claims, damages, and liabilities arising from your purchases and transactions with Clow or related thereto.

SECTION 10 – PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, which can be accessed here [LINK], and certain personal information may be subject to Shopify’s Privacy Policy, which can be accessed here. By using the Services, you acknowledge that you have read these privacy policies.
Since the Services are hosted by Shopify, Shopify collects and processes personal information regarding your access to and use of the Services to provide and improve the Services. Information you submit to the Services will be transmitted and shared with Shopify, as well as with third parties who may be located in countries other than your residence, to provide services to you. See our Privacy Policy [LINK] for more details on how we, Shopify, and our partners use your personal information.

SECTION 11 – FEEDBACK
If you submit, upload, post, email, or otherwise transmit ideas, suggestions, feedback, reviews, proposals, packages, or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, and royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback on any media and for any purpose, including commercial purposes. We may use the rights granted by this license to operate, provide, evaluate, enhance, improve, and promote the Services, as well as to fulfill our obligations and exercise our rights under the Terms of Service.
You also represent and warrant that (i) you own or have all rights necessary to the Feedback; (ii) you have disclosed any compensation or incentive received in connection with submitting Feedback; and (iii) your Feedback will comply with these Terms. We have and will have no obligation (1) to maintain the confidentiality of your Feedback; (2) to provide compensation for your Feedback; or (3) to respond to your Feedback.
We may, but are not obligated to, monitor, modify, or remove Feedback that we deem, at our sole discretion, illegal, offensive, threatening, defamatory, pornographic, obscene, or otherwise objectionable, or that violates a party’s intellectual property or these Terms of Service.
You agree that your Feedback will not violate any third-party rights, including copyright, trademark, privacy, personality, or other personal or property rights. You also agree that your Feedback will not contain defamatory or otherwise illegal, abusive, or obscene material, or viruses or other harmful code that could affect the operation of the Services or any related website. You may not use a false email address, impersonate someone other than yourself, or mislead us or third parties about the origin of Feedback. You are solely responsible for any Feedback you submit and its accuracy. We assume no responsibility for any Feedback posted by you or a third party.

SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS
Information on or in the Services may contain typographical errors, inaccuracies, or omissions regarding product descriptions, prices, promotions, offers, shipping fees, delivery times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to modify or update information or cancel orders if information is inaccurate, at any time and without notice (including after you have submitted your order).

SECTION 13 – PROHIBITED USES
You may access and use the Services only for lawful purposes. You may not access or use the Services, directly or indirectly:
(a) for illegal or malicious purposes;
(b) to violate any international, federal, provincial, or local law or ordinance;
(c) to infringe or violate our intellectual property rights or those of others;
(d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or injure any of our employees or any other person;
(e) to transmit false or misleading information;
(f) to knowingly send, receive, upload, download, use, or reuse any material that does not comply with these Terms;
(g) to transmit or facilitate the sending of any advertising or promotional material, including any “junk mail,” “chain letters,” “spam,” or other similar solicitation;
(h) to impersonate or attempt to impersonate another person or entity; or
(i) to engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Services or that, in our judgment, may harm Clow, Shopify, or the Services’ users or expose them to liability.

Additionally, you agree not to:
(a) upload or transmit viruses or any other type of malicious code that will or may be used in a way that affects the functionality of the Services;
(b) reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services;
(c) collect or track the personal information of others;
(d) send spam, phishing, pharming, pretexting, robots, or scraping; or
(e) interfere with or circumvent security features of the Services or any related website, other websites, or the Internet.

We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we believe you have violated any part of these Terms.